1. About Us
Dhimora Softwares Pvt. Ltd. is a registered software development and services company operating under the laws of Nepal.
Business AddressKageshwori Manohara Nagarpalika Ward No. 4, Nepal
Support Email[email protected]
Use filter to search terms
2. Scope of this Privacy Policy
This Privacy Policy applies directly to all aspects of the services we provide, specifically:
- Our websites and related domains
- Our customer dashboard and web application platforms
- Omnichannel business communication features
- Our direct API integrations with Meta Platforms
- AI-assisted messaging modules
- Subscription, package billing, and transaction portals
- All services operated under the
dhimora.comdomain and related subdomains
Note: This policy does not apply to external websites or third-party plugins linked from our Platform, which govern data under their own independent terms.
3. Eligibility
Our Platform is restricted to professional merchants and business enterprises. It is not intended for consumer-to-consumer activities or personal messaging.
16+
Minimum Age Requirement
You must be at least 16 years of age to create a registration profile, activate API connections, or purchase plans. By proceeding, you declare alignment with this rule.
4. Information We Collect
The type of data collected is defined by the features and integrations you configure on your workspace:
4.1 Information You Provide
When you sign up or configure your profile, you provide details such as your full name, business name, email address, password (stored only in securely encrypted/hashed formats), phone number, business profiles, and support correspondence.
4.2 Meta Account Information
When connecting Meta accounts, we pull permission tokens, Facebook Page IDs and names, Instagram Business Account IDs, WhatsApp Business Account IDs, phone number identifiers, and relevant configuration settings authorized during checkout.
4.3 Communication Data
To power your unified dashboard, we process message content, photos, videos, files, sender metadata, message statuses (sent, delivered, seen), timestamps, and conversation threads.
4.4 AI Feature Data
If you activate AI options, we save model prompts, thread histories passed for prompt context, bot instructions, and generated draft proposals.
4.5 Usage Information
Our servers capture technical metrics like IP addresses, browser specifications, diagnostic system logs, page click records, and navigation events to ensure runtime stability.
4.6 Cookies and Similar Technologies
We place small security cookie keys to handle user authentication, prevent bot intrusion, and remember display choices. You can block cookies, though some dashboard sections might malfunction.
5. How We Use Your Information
We process information strictly for primary business operations, including to:
- Create and maintain active developer and client login accounts
- Synchronize customer messages across social networks
- Generate AI-assisted response models for customer support
- Process subscription invoices and recurring payment transactions
- Monitor for malicious bot patterns or database penetration threats
- Fulfill corporate legal duties and tax compliance rules
- Analyze product usage statistics to optimize layout flows
Critical Guarantee: Dhimora does not sell, lease, or rent your database records to advertising networks.
6. Meta Platform Integrations
Our tools link directly with Meta endpoints to enable integrated chat boxes:
Supported Channels:
Facebook Pages APIInstagram Graph APIWhatsApp Cloud API
Data is handled in absolute adherence to official Meta Platform Terms and Developer Policies. If you disconnect an account, we immediately stop fetching incoming logs. Archive records might be kept to fulfill standard retention practices.
7. Artificial Intelligence Services
We provide advanced AI automations to draft suggestions and run automatic chats:
AI Processing Layer
AI requests pass minimal text context through secure endpoints via OpenRouter or our own hosting integrations. We minimize payloads to what is strictly necessary.
Merchant Responsibility: AI content serves strictly as an assistant tool. All drafted replies should be audited before transmission to customers.
8. Legal Basis for Processing
Processing is legal based on standard global data guidelines:
- Consent: Your explicit confirmation (e.g. cookie clickers or newsletter signup).
- Contract Execution: Provision of services in accordance with active terms.
- Legal Obligations: Compliance with business regulations or financial reporting laws in Nepal.
- Legitimate Interests: Running cybersecurity scans, analyzing metrics, and fixing code bugs.
9. Information Accuracy
You must keep account details accurate and current. Make adjustments directly under settings or request changes by emailing support.
10. How We Share Information
We do not lease or sell database tables. Information sharing occurs under standard limitations:
10.1 Service Providers
Selected vendors handling server hostings, database queries, login verification APIs, invoicing processors, and marketing logs.
10.2 Meta Services
Required routing metadata sent through Meta Graph APIs so messages route back successfully.
10.3 AI Providers
Context details and raw prompts forwarded to engines accessible via OpenRouter or corresponding integrations.
10.4 Legal Requirements
Disclosures to government agencies if legally requested, to enforce Terms of Service, or to mitigate fraud.
10.5 Business Transfers
Transfer of customer databases in the event of a merger, acquisition, restructure, or corporate sale.
11. International Data Transfers
Our technology stack is hosted on worldwide cloud servers. Your details might be processed in regions with varying consumer safety regulations than your place of origin. Dhimora coordinates with servers using standard contractual safeguards to keep records secure.
12. Data Retention
We log data only as long as required for platform services:
- Profiles: Preserved while you keep the account open.
- Chat Logs: Stored to enable search features and thread continuation on the Dashboard.
- Audit Logs: Retained for cybersecurity audits and maintenance.
- Backups: Held temporarily on isolated arrays until scheduled recycling.
13. Account Deletion
You may request complete profile closure via settings or by sending an email.
Crucial Info: Terminating accounts disconnects active Meta developer profiles. Remember to clean up your dashboard profile connections on Facebook's App Settings directly as well.
14. Data Security
We deploy layered cybersecurity configurations to prevent breaches:
HTTPS/TLSTransit Encryption
BCRYPTPassword Hashing
WAFFirewalls & Monitor
Note: No internet connection is 100% impenetrable. While we follow industry standards, we cannot offer warranties of absolute protection.
15. Your Rights
You may request to access, update, block, export, or permanently erase your files from our storage databases. Email our support inbox for help:
16. Communication Preferences
We deliver transactional system updates (verification, billing, security warnings). Marketing announcements have an unsubscribe link at the bottom. Account alert logs are required for operations and cannot be deactivated.
17. Third-Party Services
We integrate external services for specialized functions:
Meta Services
Google Login
Cloudflare
Resend Email
OpenRouter (AI Models)
Payment Services
Always inspect individual third-party privacy statements, as Dhimora does not dictate external business rules.
18. Children's Privacy
Our platform tools are built strictly for business and trade communications. If you discover that an individual under 16 has registered an account, notify support so we can remove their files immediately.
19. Cookies and Similar Technologies
We store preference keys on your browser to load options quickly and authenticate sessions. If you reject cookies, some features may fail to function correctly.
20. Subscription and Payment Information
Paid services require tokenized transactions:
- Dhimora does not store, write, or look at credit card numbers directly on our platform.
- We retain billing receipts, transaction hashes, and package metrics to maintain your subscription records.
21. Business Communications
You hold sole legal liability for customer messages. You must secure clear communication permissions and comply with regional spam, marketing, and consumer protection laws.
22. Platform Security and Abuse Prevention
We deploy automated scanners to identify bot accounts, malicious files, and unauthorized login attempts, safeguarding the integrity of our services.
23. Compliance with Meta Platform Requirements
All integration queries operate under strict compliance with official Meta terms. We request permissions solely to synchronize and display message content inside the unified inbox.
24. Data Deletion Requests
To submit a manual request to delete your database records completely, copy the support address below:
25. Changes to this Privacy Policy
We update this page when introducing new integrations or adapting to legal guidelines. Check the Effective Date at the top of this page for the latest revisions.
26. Contact Us
If you have any doubts, inquiries, or security questions, get in touch with our team:
Company EntityDhimora Softwares Pvt. Ltd. (Nepal)
Office LocationKageshwori Manohara Nagarpalika Ward No. 4, Nepal
Primary Email[email protected]
27. Governing Law
This document is governed by the laws and courts of Nepal. Any formal legal disputes are subject to local judicial proceedings in Kathmandu.
28. Severability
If any section of this policy is held invalid under specific regional consumer laws, it will be severed, leaving all remaining rules fully active.
29. Entire Privacy Policy
This page represents the complete privacy agreement for Dhimora Softwares Pvt. Ltd., overriding any previous verbal, written, or temporary policy drafts.
Contact Summary
Quick overview reference sheet for Dhimora operations:
| Company | Dhimora Softwares Pvt. Ltd. |
| Platform Scope | omni.dhimora.com & related subdomains |
| Country of Registration | Nepal |
| Support Email | [email protected] |
| Minimum Age Limit | 16 Years |
| Last Updated | July 6, 2026 |