1. Overview
This page explains how to request deletion of your account and the data associated with your use of OmniCommerce.
Request methodEmail our support team
ResponseWe verify the request before processing
6 sections available
Verified requests only
We confirm the request belongs to the correct account before deleting any data.
Limited retention
Some data may remain where legal, security, or compliance requirements apply.
Support email
2. What We Delete
When a deletion request is approved, we remove or anonymize account details and service data that are no longer required for running the platform.
- Account profile details
- Workspace-specific settings and preferences
- Support or usage records that are not subject to retention requirements
3. What We May Keep
Some information may be retained where we are required to do so for legal, tax, security, or abuse-prevention purposes.
Retained records are limited to the minimum necessary scope and are kept only for the time required by law or legitimate operational needs.
4. How To Request Deletion
Email us from the address linked to your account and include the workspace or account name so we can identify the correct records.
Email[email protected]
5. Processing Time
We review deletion requests manually. Once verified, processing begins promptly, though some steps may take additional time if secure backup handling or compliance checks are required.
You may see an acknowledgment first, followed by completion once the relevant data has been handled.
6. Additional Notes
If you want to close your account entirely, mention that clearly in your email. If you only want specific records removed, describe them as precisely as possible.
Where full deletion is not possible, we may restrict access or anonymize data when appropriate.
Ready to submit a request?
Send your request to the support address below. Include your account email and workspace name to help us process it faster.